Mall Rats Redux
Posted below is a complaint I sent to a local mall. I felt I needed to put in my 2 cents because others' complaints were being ignored. Names of places have been erased in order to preserve the free speech I use in my blog.
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I have been reading a lot about (mall) a lot in a local media newsgroup for people in the local media outlet industry in (city).
What I have been reading is that your security is lacking and sometimes will not do its job at all. As being the premier shopping experience of (city), safety and the feeling of a safe environment to shop at should be one of your biggest concerns. Your shopping "area" is being used as an example of what (city) is about. In exchange your all your free publicity, it is expected that you uphold the vision and idea of (city); not only in just signs and words, but also in your actions.
Personally, after reading about the (local town) man that had a run-in with a teen with a gun and your security did nothing to help the situation means I will NEVER return to your shopping "area". Why? Because you actually have a posted code of conduct at the door that is obviously not being upheld and is sometimes even being taunted. Do you really think offending some gun-toting punks is going to erode future sales? Most of the kids I have ever seen at your mall will most likely only buy movie tickets.
Let me give you an example of my experiences at your shopping "area". I used to cross town to goto your movie theaters because it is extremely comfortable and you usually have a really good selection and you sell beer and other foods most other theaters won't get near. So, there was a pull for me to cross town to eat at one of your extremely nice restaurants and see a movie. But....
There is a loophole in your code of conduct that is quite laughable. "The Parental Escort Policy states that children age 15 and under must be accompanied by a parent or legal guardian while in the public areas after 9:30 PM." The loophole is that (theater) is selling movie tickets to these minors before 9:30PM for shows AFTER 9:30PM. Its quite amazing to enter the theater area at around 10PM seeing kids running rampant with no adults in sight. Being in the theater and hearing knocking, laughing and cellphones from these kids. Then leaving the theater and seeing the same kids running freely with your security usually looking on. Most of the time I can tell that most of these minors are harmless. But I can also tell by the staring and the snickering and snide remarks made behind my back with sometimes confrontational behavior that its not all too innocent. These minors are obviously too young to see the movies they are seeing and obviously a parent is not escorting them to and from the theater area.
I have also stopped going to the (live acting) Theater because that bathroom hallway (which is across from your security hub) is a stomping grounds for punk kids.
I think its time you put your foot down and start being who you say you are. The main reason I felt I should speak up is because of the mountain of complaints about your lack of security in the newsgroup I read. Some of those complaints have already been forwarded to you by others and it seems from your responses that you do not take these complaints seriously enough. Your mall is being used as a babysitter and a dumping zone for irresponsible and/or naive parents. I will not support your venue until your policies are upheld.
An obvious fix would be to stop selling tickets to minors when the movie starts after 8:00 PM. Though you would be sacrificing some ticket sales, you would be boosting the safety, ambience and shopping experience for those who are will to pay upwards of $200.00 for steak for 2 and a nice evening.
I remember watching the apartment complex across from you being burned to the ground from a camera 10 MILES AWAY because other owners in the area didn't think your area of town did not need extra security from the onslaught of unsupervised kids roaming in your area. This should have served as an example to you.
Thank you for reading.
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I have been reading a lot about (mall) a lot in a local media newsgroup for people in the local media outlet industry in (city).
What I have been reading is that your security is lacking and sometimes will not do its job at all. As being the premier shopping experience of (city), safety and the feeling of a safe environment to shop at should be one of your biggest concerns. Your shopping "area" is being used as an example of what (city) is about. In exchange your all your free publicity, it is expected that you uphold the vision and idea of (city); not only in just signs and words, but also in your actions.
Personally, after reading about the (local town) man that had a run-in with a teen with a gun and your security did nothing to help the situation means I will NEVER return to your shopping "area". Why? Because you actually have a posted code of conduct at the door that is obviously not being upheld and is sometimes even being taunted. Do you really think offending some gun-toting punks is going to erode future sales? Most of the kids I have ever seen at your mall will most likely only buy movie tickets.
Let me give you an example of my experiences at your shopping "area". I used to cross town to goto your movie theaters because it is extremely comfortable and you usually have a really good selection and you sell beer and other foods most other theaters won't get near. So, there was a pull for me to cross town to eat at one of your extremely nice restaurants and see a movie. But....
There is a loophole in your code of conduct that is quite laughable. "The Parental Escort Policy states that children age 15 and under must be accompanied by a parent or legal guardian while in the public areas after 9:30 PM." The loophole is that (theater) is selling movie tickets to these minors before 9:30PM for shows AFTER 9:30PM. Its quite amazing to enter the theater area at around 10PM seeing kids running rampant with no adults in sight. Being in the theater and hearing knocking, laughing and cellphones from these kids. Then leaving the theater and seeing the same kids running freely with your security usually looking on. Most of the time I can tell that most of these minors are harmless. But I can also tell by the staring and the snickering and snide remarks made behind my back with sometimes confrontational behavior that its not all too innocent. These minors are obviously too young to see the movies they are seeing and obviously a parent is not escorting them to and from the theater area.
I have also stopped going to the (live acting) Theater because that bathroom hallway (which is across from your security hub) is a stomping grounds for punk kids.
I think its time you put your foot down and start being who you say you are. The main reason I felt I should speak up is because of the mountain of complaints about your lack of security in the newsgroup I read. Some of those complaints have already been forwarded to you by others and it seems from your responses that you do not take these complaints seriously enough. Your mall is being used as a babysitter and a dumping zone for irresponsible and/or naive parents. I will not support your venue until your policies are upheld.
An obvious fix would be to stop selling tickets to minors when the movie starts after 8:00 PM. Though you would be sacrificing some ticket sales, you would be boosting the safety, ambience and shopping experience for those who are will to pay upwards of $200.00 for steak for 2 and a nice evening.
I remember watching the apartment complex across from you being burned to the ground from a camera 10 MILES AWAY because other owners in the area didn't think your area of town did not need extra security from the onslaught of unsupervised kids roaming in your area. This should have served as an example to you.
Thank you for reading.
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posted by Benners at 11:36 AM
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